The following page is significant, general information about Capital Finance providing complete transparency into fees, providers, commissions, and other essential business operations.

Our Licenses

Capital Finance is a Financial Advice Provider operating under a license issued by the Financial Markets Authority. Our name in relation to the license is Capital Finance (FSP: 1003833)

No conditions are imposed on the license concerning the advice that may be provided.

Advice About Our Products

Our business provides advice to our clients about home loan products.

The advice we offer is limited to the products from the following providers: ASB, Westpac, ANZ, BNZ, Co-operative Bank, Pepper Money, Resimac, Bluestone, Asap Finance, Avanti, Basecorp, Cressida Capital, DBR, First Mortgage Trust, Funding Partners CFML, Heartland Bank, Reverse Mortgages, Unity, Plus Finance, Prospa, Southern Cross Partners, Heartland Bank

Commission Rates

When a loan is settled, we typically earn a commission from the relevant product provider. This commission may be upfront or include a renewal or trail commission. Additionally, if we assist in refinancing your loan, we may receive a fixed-rate rollover fee from certain product providers.

We use this commission to compensate the financial adviser who provides the advice and covers the expenses of running our business, such as rent, staff costs, and IT resources. We also pay Capital Finance for the services they provide in connection with our authorization under their license from the Financial Markets Authority.

To ensure that the receipt of commissions does not affect our advice, we prioritize your interests and recommend the best product for your needs, regardless of the commission type or amount. We achieve this by:

• Ensuring our advisers follow an advice process that considers your needs and goals and that their insurance recommendations meet them.
• We are providing regular training to our advisers on managing conflicts of interest.
• Supplying you with a schedule showing commission amounts and types by the product provider. This schedule is included in each Financial Adviser’s personalized Disclosure Guide. Your Financial Adviser can provide more information about commissions during the advice process.

Fees for our Services

Typically, we do not charge a fee for the advice and transactional solutions we provide. This is because we receive a commission from the relevant product provider upon settlement of a mortgage, as explained above. However, there are two exceptions to this general policy, which are outlined below.

We may charge a one-time fee in the following situations:

(a) No commission: If you request services related to a product or service for which we do not receive a commission. In this case, we would provide you with a written estimate of the time required to provide the advice, and any fee would be agreed upon and authorized by you in writing before we proceed.

This situation could occur if you request our services for a product offered by a provider with whom we are not accredited or for a product outside our usual arrangements with our product providers.

(b) Repayment of commission: If a product or service provider requires us to repay the commission within 27 months of settlement of your mortgage or issuance of your risk insurance policy. In this case, any fee we charge would not exceed $2,500 (plus GST) and would be based on a rate of $250 (plus GST) per hour of the financial adviser’s time spent providing services in connection with your applicable mortgage or insurance. The fee charged would not exceed the commission clawed back from the lender.

If we need to charge a fee, we will invoice you and provide you with 30 days to make payment.

Conflicts of Interest

Any conflicts of interest that may arise separately from the commission we collect that could influence our advice are disclosed in your Financial Advisor’s Disclosure Guide.

Submitting a Complaint

Complaints about our service are welcomed. Therefore, we ask you to submit any issues regarding Capital Finance by calling us at 0800 626 685 or emailing us at info@capitalfinance.nz with the heading ‘Complaint.’

Please describe your complaint in detail and propose a resolution. Within 24 hours, we will acknowledge receiving the email, document your official complaint in our registrar, and notify our License Holder. We may ask to meet in person to understand your issue better and find a resolution.

We will respond within 7 days of receiving your complaint (unless we request an in-person meeting) outlining our investigation. If we need more time to investigate the complaint, we will let you know within 7 days of receiving the complaint.

Service Details

The Capital Finance Limited
Phone: 0800 626  685
Email: info@capitalfinance.nz

Financial Markets Conduct Act 2013

All individuals providing advice within our organization must adhere to and uphold the duties established in the Financial Markets Conduct Act 2013. These duties include:

• Meeting the prescribed standards of competence, knowledge, and skill, as well as ethical behavior, conduct, and client care outlined in the Code of Professional Conduct for Financial Advice Providers.
• Prioritizing your needs.
• Exercising competence, precision, and expertise.